A: Earth Services provides a wide range of outsourcing services including customer service & support, back-office processing, finance & accounting, e-commerce support, healthcare BPO, loan processing, and telecommunication services.
A: Yes. We manage inbound customer support, helpdesk, and technical support as well as outbound services such as telemarketing, customer surveys, and appointment setting.
A: Absolutely. Our solutions are tailored — we adjust scope, staffing, SLAs, and technology integrations to match your processes, compliance needs, and performance goals.
A: We follow industry best practices for data protection, including role-based access controls, encrypted data transmission and storage, regular audits, and compliance with applicable regulations (such as HIPAA, PCI-DSS, or GDPR where required).
A: Quality is tracked through performance metrics (CSAT, AHT, FCR), regular QA evaluations, agent training programs, and continuous improvement processes driven by client feedback and analytics.
A: We use modern contact center platforms, CRM integrations, predictive dialers, workforce management tools, and analytics dashboards to deliver efficient, transparent services.
A: Onboarding timelines depend on service complexity and integrations, but we can typically begin basic operations within a few weeks and ramp up to full capacity according to an agreed project plan.
A: We have experience across industries including e-commerce, finance, healthcare, telecommunications, travel & hospitality, and retail.
A: We scale using flexible staffing models, cross-trained teams, and cloud-based infrastructure so you get reliable coverage during peak periods without long-term cost spikes.
A: Yes — we provide API-based integrations and native connectors for most major CRMs, helpdesk systems, and telephony platforms. Custom integrations can also be implemented.
A: We offer flexible pricing including per-agent/hour, per-transaction, and fixed-fee project models. Pricing is tailored based on service scope, volume, and SLA requirements.
A: Get in touch with our sales team to discuss your requirements. We’ll conduct a discovery session, propose a tailored solution, share an implementation plan, and begin onboarding once agreed.